Privacy Policy - Walkins CRM

Privacy Policy for Walkins

At Walkins, we prioritize the privacy and security of your personal and organizational data. This Privacy Policy explains how we collect, use, and protect your information when you use our integrated CRM and marketing automation platform. By using Walkins, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information:

  • Name, email address, phone number, job title, and organization details.

1.2 Usage Data:

  • Information on how you use the Walkins platform, such as interaction logs, feature usage, and session data.

1.3 Technical Information:

  • Device details (IP address, browser type, and operating system) and performance metrics.

1.4 Business Data:

  • Customer interactions, sales information, marketing campaign data, and other business-critical data uploaded or entered by your team.

2. How We Use Your Information

We use the collected information for:

  • Providing and improving the Walkins platform.
  • Automating sales and marketing processes.
  • Enhancing team collaboration and productivity.
  • Personalizing your experience on the platform.
  • Communicating updates, feature enhancements, and support responses.
  • Ensuring data accuracy, reducing duplicate efforts, and optimizing processes.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or organizational data to third parties. However, we may share data in the following circumstances:

  • Service Providers: To trusted third-party vendors for hosting, analytics, or other essential services.
  • Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption for data transmission and storage.
  • Regular vulnerability assessments and audits.
  • Role-based access control to sensitive information.
    Despite our efforts, no system is entirely secure. We encourage users to adopt strong passwords and safeguard their accounts.

5. Data Retention

We retain your data as long as necessary to provide our services or comply with legal obligations. Upon termination of your account, we will delete your data within a reasonable timeframe, unless otherwise required by law.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Request a copy of your data.
  • Restrict or object to certain data processing activities.

To exercise these rights, please contact us at info@walkinscrm.com.

7. Cookies and Tracking

Walkins uses cookies and similar tracking technologies to enhance user experience and analyze platform performance. You can control cookie preferences through your browser settings.

8. Third-Party Integrations

Walkins integrates with third-party tools to expand functionality. Please note that your use of these integrations is subject to their respective privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated via email or through the platform, along with the updated policy’s effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Walkins Support Team
Email: info@walkinscrm.com
Phone: +917203054040
Website: www.walkinscrm.com